Privacy Policy and GDPR Compliance

Last updated: 3rd September 2024

1. Introduction

Leworth Apartments (Leworth Ltd) ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, book a serviced apartment, or otherwise interact with us. This policy complies with the General Data Protection Regulation (GDPR) and other relevant privacy laws applicable in the UK.

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, postal address, and other contact details.

  • Booking Details: Information related to your stay, such as booking dates, payment details, special requests, and preferences.

  • Identification Documents: Passport or driving license details when required for check-in.

  • Website Usage Data: IP address, browser type, operating system, and other technical data when you visit our website.

  • Communication Records: Emails, phone calls, and other correspondence with us.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Our Services: Processing bookings, managing your stay, and fulfilling any special requests.

  • To Communicate With You: Sending booking confirmations, responding to inquiries, and providing customer support.

  • For Marketing Purposes: Sending you promotional offers and updates about our services, with your consent.

  • To Improve Our Website and Services: Analyzing website usage and customer feedback to enhance our offerings.

  • Legal Compliance: Complying with legal obligations, such as record-keeping requirements and government regulations.

4. Legal Basis for Processing

Under GDPR, we rely on the following legal bases to process your personal information:

  • Contractual Necessity: Processing is necessary to provide the services you have requested (e.g., booking and managing your stay).

  • Legitimate Interests: Processing for the purposes of improving our services, ensuring website security, and conducting marketing activities (where permitted).

  • Consent: Where required by law, we will obtain your explicit consent before collecting or using your information for certain purposes, such as marketing communications.

  • Legal Obligation: Compliance with applicable laws and regulations.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

  • Service Providers: Third-party companies that provide services on our behalf, such as payment processors, IT support, and marketing agencies.

  • Legal Authorities: When required by law or to protect our rights, we may share information with law enforcement or regulatory authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

6. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes the use of secure servers, encryption, and regular security audits.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Once your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Under GDPR, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request correction of inaccurate or incomplete information.

  • Erasure: Request the deletion of your personal data when it is no longer necessary for the purposes it was collected.

  • Restriction: Request the restriction of processing your personal data under certain circumstances.

  • Portability: Request the transfer of your personal data to another service provider.

  • Objection: Object to the processing of your personal data for direct marketing purposes or based on legitimate interests.

  • Withdraw Consent: If we rely on your consent for processing, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at info@leworthapartments.co.uk

9. Cookies

Our website uses cookies to enhance your browsing experience and collect data about website usage. For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

12. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

Leworth Apartments (Leworth Ltd)
House Zero, Springfield Road, Windsor, SL4 3PN
info@leworthapartments.co.uk